Customer terms
Version 0.1 (pilot) · Effective 23 September 2026
Who operates this service
31st Market is operated by Shadrack Kabenla Kaku trading as Shadrack Kaku Trading Enterprise, a sole proprietorship registered in Ghana under number BN631550723. Our service address is KNUST, Kumasi, Ghana. Contact us at [email protected] or +233 55 298 5770. Our website is https://31stmarket.com. In these terms, “31st”, “we”, “us” and “our” refer to that operator.
These terms explain purchases through 31st Market. Read them with the Returns, Refunds and Warranty Policy and Delivery and Collection Policy provided before checkout. You can save those documents and your order confirmation. Applicable legal rights take priority over any inconsistent wording.
Who sells to you
When you purchase goods through 31st Market, your seller is Shadrack Kabenla Kaku trading as Shadrack Kaku Trading Enterprise. We may obtain goods from approved suppliers and arrange fulfilment through partners. We remain responsible for our obligations to you as seller. You do not have to pursue our private supplier before asking us for a remedy.
Eligibility and account use
You must have legal capacity to enter the purchase or act through a person authorised to do so. Provide accurate ordering and delivery information and protect your account credentials. Tell us promptly if you suspect unauthorised use. Do not share payment PINs, one-time payment passwords or full payment-card details with suppliers, dealers or delivery personnel.
You may use any guest-purchase option offered at checkout. Account registration does not waive rights or constitute consent to promotional messages. Buying for a business does not automatically remove rights that the law gives you.
Product descriptions and condition
The product page specifies the model, condition, included accessories, material limitations and any offered warranty. For a unique used item, the offer relates to that particular unit. Review the actual photographs and disclosed condition. A disclosure about one identified fault does not mean that you accept unrelated undisclosed defects or incorrect descriptions.
We will not substitute a materially different product, condition or unique unit without your agreement. If information is materially incorrect before a contract is accepted, we will explain the correction and ask whether you wish to proceed. We will not charge an increased amount without your approval.
Price and checkout
Before you place an order, checkout shows the total payable in Ghana cedis, delivery charges, applicable taxes and any other mandatory charge. Optional services require your selection. Discount conditions and the final payable price are shown before submission. Tax invoices are issued by the appropriate party under the applicable tax rules.
You can review the items and seller, correct information and withdraw before submitting the order. An automated receipt acknowledges your request; it does not itself confirm stock or acceptance. The contract is accepted when the identified seller, or 31st with its authority, sends the order-acceptance confirmation. This acceptance process does not postpone statutory performance, cancellation or refund obligations where they already apply.
If payment is taken before acceptance, it is held for the requested purchase through our payment arrangements. If the order cannot be accepted, we notify you and return the payment as required. A failed or duplicated payment does not create an additional order. Contact support if your account was debited without a confirmed order.
Payment
Use only the payment methods shown in checkout. Payment is confirmed through the payment provider, not from a screenshot alone. We do not ask you to send money to a Dealer Partner's personal account. Any authorised cash-on-delivery option must be shown in the order with the permitted recipient and receipt process; it is unavailable unless expressly offered.
We may carry out proportionate checks to protect against fraud and unauthorised payments. If a check delays or prevents fulfilment, we will explain the available next steps without disclosing information that would compromise security. A review does not permit indefinite retention of your money or removal of applicable remedies.
Delivery and risk
Checkout states the delivery method, location, charge and agreed delivery period. The Delivery and Collection Policy explains home delivery, terminal collection, pickup and failed attempts. For the delivery methods we arrange, risk of accidental loss or damage passes when you or your nominated recipient takes physical possession, subject to rights concerning defects and incorrect goods. Arrival at a terminal alone is not treated as your receipt.
Ownership passes on full payment and delivery of the identified goods to you or your nominated recipient, subject to any mandatory rule and the agreed terms for that item. The seller remains responsible for giving valid title. Do not sign an inaccurate delivery record; you may record visible damage without losing rights concerning hidden defects.
Cancellation, returns and warranty
Use the Returns, Refunds and Warranty Policy supplied with your order. It distinguishes unwanted purchases, defective or incorrect goods, non-delivery and any genuine statutory exception. We do not impose a blanket “no refunds” rule on electronics, discounted goods or opened packaging. A manufacturer's warranty is additional to applicable rights against the seller and does not require you to approach the manufacturer first for a seller remedy.
Contact support with your order reference and a description of the issue. We accept reasonable evidence; an unboxing video is not compulsory. We will explain any inspection or collection needed and give reasons for a decision. You may ask for a review.
Appropriate use and reviews
Do not use the service for fraud, harassment, unlawful products, false payment claims, unauthorised access or misuse of another person's information. Reviews should reflect your experience and should not disclose private information. We may remove unlawful or abusive content and explain moderation where appropriate. A negative review or legitimate complaint is not grounds to deny a refund or warranty claim.
Responsibility and interruptions
We are responsible for obligations imposed on us by law and the commitments we make in these terms. We do not exclude responsibility that cannot lawfully be excluded, including applicable consumer remedies. We are not responsible for loss caused solely by your misuse where we and the seller have fulfilled our relevant obligations, but this does not excuse an undisclosed defect or our own fault.
If an event outside reasonable control interrupts performance, we will notify affected customers, take reasonable steps to limit the effect and explain revised delivery or cancellation options. Such an event does not automatically allow us to keep money for goods that cannot be supplied. Nothing here requires you to indemnify us for making a legitimate claim.
Privacy and notices
The Privacy Notice explains what data we use and share. Order, delivery, security and refund notices may be sent using the contact details associated with your purchase. Promotional messages use a separate choice. Keep your details current and contact us if a notification appears incorrect.
Complaints, applicable law and changes
Contact [email protected] or +233 55 298 5770 to complain or request a review. Ghana law governs these terms, subject to any mandatory protections applicable to you. You may use the courts with jurisdiction or other available regulatory remedies. Mediation is voluntary and does not prevent an urgent or statutory claim.
The terms supplied for your order govern that purchase. Later website changes normally apply to future orders. If a change is legally required for an existing transaction, we will explain its effect and preserve any rights that remain applicable. You can request a copy of the version associated with your order.